While we don’t own a repair shop or fix any devices here at
eTech Parts
(besides our own), we have great insight into the lives of repair shop
owners and technicians. One of the biggest struggles facing repair
technicians today are the common misconceptions and things that
consumers don’t yet understand about the wireless repair industry. This
has led us here at eTech to take on some of these misconceptions, in the
hope of improving the reputation of the wireless repair industry simply
by sharing the truth.
If you haven’t read our blog about the
7 Common Misconceptions about Cell Phone Repair, we suggest you do so — and read the following blog, inspired by the comments of repair technicians all over the country.
10 Things Your iPhone Repair Technician Wants You to Know
1. You should always disclose your device’s water damage, no matter the circumstance or if it “worked just fine before.”
Even if you dropped your device in the toilet once and it seemed to work just fine afterwards,
water damage
can change a lot about a repair. What appears to be a simple screen fix
can turn into hours of work for a technician, and they won’t know what
they’re in for until they open your device and take a look.
There’s a chance your phone, that may have “just shut off one day,”
has previous water damage, so be sure to disclose any and all dips your
device may have taken to your local repair technician.
2. You should disclose any previous repairs to your technician, too.
It’s like a doctor asking for your medical history. We’re basically
performing surgery on your device, and we need to know if anyone else
has been in there. It’s easy to damage a device during a repair, and
really
easy to see if a device has been tampered with previously, so we need
to know if you or anyone else has attempted to repair it…just in case.
#TheMoreYouKnow
3. If you attempt (and fail) to repair your device yourself, and
then bring it to your local repair shop in pieces, we can fix it.
…but don’t expect us to be thrilled about it. While we applaud your
DIY spirit, it’s like putting together a very intricate puzzle with no
instructions, and a lot of teeny tiny pieces that look exactly the same.
It’ll probably take longer than it would have otherwise, and no, we
can’t offer you a discount.
While we know
iFixit
makes it look super easy for everyone, sometimes a repair can be more
difficult than you might expect, and there are dozens of things that
could go wrong – which in turn could increase your cost of repair. Break
a connector off the board and that repair could cost you a lot more
than you’d even like to know. Unless you’re a highly confident and
skilled “DIY-er,” we always suggest taking your broken devices to your
local trusty repair shop.
But if you do attempt a repair and can’t finish it, don’t worry –
you’d be amazed (and reassured) to know how many times this happens to
us. Just bring all the pieces to us and we’ll put it back together
again!
4. Always back up your data before bringing your device in for a repair.
Please back up your data, either on your computer or through
iCloud, because when we repair your device there’s always a chance of
data loss. Backing up prior to a repair is the only way to prevent us
from losing all your pictures, contacts, text messages, etc. We might
even have you sign a release form prior to the repair, just to make sure
you fully understand what could happen if you don’t. We want to make
your repair experience as painless as possible, and taking this
precaution will help us both.
And if you don’t know how, just ask! We’ll be happy to assist you or give you directions for
how to back up data on your iPhone or iPad.
5. Bent aluminum corners make your device harder to repair…but we have the tools to fix it!
When you drop your device on its side or corner, the fragile aluminum
that holds your screen in place will most likely bend out of shape.
This leads to a more time-consuming repair, because you can’t replace a
screen on a device with bent casing.
Luckily, we have all the tools to get the job done right! You’ve probably never heard of a
gTool iCorner, but these specialty tools help me to reshape bent aluminum corners for a more professional repair.
Bonus points: Wanna impress your local repair technician? Ask if they use the gTool in their shop!
6. If possible, charge your phone before you bring it in for a repair.
You probably don’t even think about it, and that’s okay, but most
professional repair technicians will do a full diagnostic test on your
device prior to performing any repairs. They’ll check the speakers,
Wifi, cellular connectivity, etc… If you bring us your device with a
dead or dying battery, that’s an additional 10 minutes we both have to
wait before we even start the repair. Which is fine with us, because all
good work takes time, but we know you want your device back as soon as
possible.
This obviously only applies to devices that are in working condition,
but just need a new screen or small part installed. If your device
doesn’t even turn on, we have a lot more to deal with than an uncharged
battery.
7. Discovering defective parts during an installation is frustrating
for both of us – but there’s little we can do when it happens.
Defective parts happen… but when it happens right in the middle of a
repair, and it’s the last one we have in stock, and we can’t get a
replacement until tomorrow…
Ugh. We know you’re not going to be happy about it. We’re
totally
not happy about it. We’ve already called our supplier to complain about
it, but unless our supplier is local, there’s not much we can do other
than overnight the replacement parts to get your device fixed ASAP. We
hope you accept our very sincerest apologies if this happens.
8. Know your device.
When you bring your phone to your local repair shop, it’s helpful if
you know the model number, generation, or what year it was released. If
your technician quotes you $100 over the phone for an iPhone 5 repair,
only to learn you have an iPhone 5s, the price will be different –
because the repair certainly is. We know it gets confusing with
generation after generation of iPhones that look incredibly similar, and
we don’t expect everyone to know the differences as well as we do, but
the parts and repair processes are different for each device. Even in an
iPhone 4, the repair parts are different dependent on which cellular
provider you purchased it from. Confusing, right?
9. Tell your friends your phone is in the shop!
In the words of our friend Geoff Waller, “There’s nothing like trying to test a phone that won’t stop ringing and dinging!”
Tweet
to your friends, send them a Snapchat… let them know your phone will be
in the shop and you’ll text them as soon as it’s done. Repairs should
only take an hour or two, so don’t worry – your friends won’t be without
you for long.
And if you have a good experience with us, let your friends know I
can fix their broken phones, too! Word of mouth is a powerful and highly
effective marketing tool, and we appreciate the help.
10. Always do your research before choosing a repair shop or technician to fix your device.
There’s no industry certification or requirements for someone to own
and operate a wireless repair shop. There is no accountability, and no
one to rectify any issues you might have if the tech does a shoddy job.
But don’t let that deter you from choosing a third-party repair shop;
there are
hundreds of reputable repair shops all over the country, you just have to do your research to find them.
To find a reputable repair shop, search online for “iPhone repair
shops” near you. It might take some digging, but when you find a shop,
check out their website, read their reviews, look at their Facebook
page. Whether you feel you
can or
can’t trust them, go with your gut instinct.
Your device is important, so finding someone you can trust to fix and
take care of it for you will make all the difference. Sure you can find
someone on Craigslist who will fix it for $20, but remember: the
age-old adage, “you get what you pay for,”
definitely applies here.
And if it sounds too good to be true, it probably is.